Payments, Refunds & Returns
Mode of Payment
We accept Visa, Master Card, and most debit cards. You may also pay using your PayPal account( if You pay by e-Cheque your order may be delayed until payment is cleared). Cheque/cash or postal orders are also accepted. When placing an order please provide us with your exact billing address, Mobile and land line telephone number. Please provide the address and phone number your credit card provider has on their record and exactly it appears on your statement.
Please make sure you are using your own credit card/debit card. We will only deliver the goods to the address where the card is registered and your card provider has the same details on their records.
Prices are subject to change any time and only those prices are valid which are displayed on our own website when your order is received. We regularly update prices, price my go up or come down and only those prices will be charged which are shown on our website at the time of ordering. In case of any doubt please confirm the prices before placing an order.
Whilst every effort is made to ensure correct prices are displayed on our website, should a product be listed at an incorrect price due to typographical mistakes or error in pricing information from suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If you have made an electronic payment we will immediately issue a refund to your account in full. (E&OE)
All items listed on sale, on special prices, half price, clearance and bargain prices, are sold on a first come first served basis. Once the items are sold out or reserved for someone and an order is received later, we may either offer an alternative item or cancel the order and refund the amount paid for the item. We may withdraw any item from sale or special offer at any time. You may reserve any item for a very limited period if in stock or expected to be in stock by paying a non-refundable deposit. Items can not be reserved without full or part payment. Placing an order through our website does not mean contract to purchase or supply goods. You may cancel your order before shipment is made or we may decline to supply before shipment is confirmed. You will be refunded in full in this case.
Availability and Supply of Products
All products are subject to availability and may be withdrawn at any time. If for any reason we cannot supply the goods we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. We supply the goods as supplied to us by the manufacturers including accessories, manuals, user guides and we cannot be held responsible for any change effected by the manufacturers.
Product Information, Description and Images
Product Specifications, images and descriptions shown on our website are for the purpose of giving a general description of the goods and all the information is taken from suppliers, manufacturers, magazines, and other sources. We cannot guarantee the accuracy of the information. For detailed specifications please refer to the manufacturer’s website. All accessories supplied with a product are subject to upgrade or change at the manufacturer’s discretion.
As a consumer, you may cancel a Contract (for any reason at all) at any time within 14 working days, beginning on the day after you received the product(s). In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy.
To cancel a Contract, you must inform us in writing by emailing firstname.lastname@example.org stating your order number and the fact that you wish to return your order, whereupon we will provide you with further instructions. You must then return the products to us within 14 days of cancellling the Contract and at your own cost.
You will not have any right to cancel a Contract for the supply of products that have been made to your own specifications, such as custom cut cable or items listed as “special order”.This provision does not affect your statutory rights.
When you return a purchase any free gift supplied with the purchase must be returned.
Goods being returned must be in good condition and in their original box and packaging including all manuals (please do not mark or write on manuals), accessories. You must notify us within 14 days from the date of delivery. All goods must be received within 14 days of notification of your wish to cancel. In all cases it will be your responsibility to return the goods to us at your own cost and risk. Goods received back ‘as new’ but incomplete with missing components and accessories will incur charges. Goods received back in any condition other than ‘as new’ will be returned back to you.
In-ear headphones are excluded from the returns policy due to health and hygiene reasons. We are not able to accept returns on any in-ear headphones if they have been opened. If they remain sealed in their original packaging however, they can be returned as per the above policy.
Faulty Goods Returns – in case any product is received faulty or not working on arrival please contact us immediately. You can then either return the faulty item directly yourself or we will organise a collection from your address. Upon receipt of the goods and confirmation of the fault by our technical engineers you will be offered the following options:
- A replacement – this item will be shipped to you at our expense.
- A repair – the repaired item will be shipped to you at our expense. Please note that once repaired the product is no longer eligible for replacement.
- A full refund – provided the item has been verified faulty and is complete with all accessories in its original box and packaging.
If the product is not deemed to be faulty by the engineers, you have the following choices:
- Return of the goods – the cost of delivery charged to you.
- Refund – the invoice cost less any applicable delivery charges provided the product is ‘as new’ and complete with all accessories in its original box and packaging. If the condition of the product or the packaging is poor then we reserve the right to charge you for re-packaging costs. Missing accessories will also be charged at full price.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible. In any case, we will process the refund within 14 days of the day we received your cancellation or the day we confirmed to you via email that you were entitled to a refund for delivery of the defective products.
The manufacturers guarantee will apply to all items reported to be faulty after 30 days from delivery. Before choosing to purchase a television, please be aware that there is a commonly accepted ‘tolerance level’ by which a Television may display such imperfections without being classified as faulty. The manufacturer’s verdict regarding the state of a screen will be final.
This returns policy does not affect your legal rights.
Technology Spare Parts Ltd
Unit 6, Cam Square