Terms & Conditions
Mode of Payment
We accept Visa, Master Card, and most debit cards. You may also pay using your PayPal account( if You pay by e-Cheque your order may be delayed until payment is cleared). Cheque/cash or postal orders are also accepted. When placing an order please provide us with your exact billing address, Mobile and land line telephone number. Please provide the address and phone number your credit card provider has on their record and exactly it appears on your statement.
Please make sure you are using your own credit card/debit card. We will only deliver the goods to the address where the card is registered and your card provider has the same details on their records.
Prices are subject to change any time and only those prices are valid which are displayed on our own website when your order is received. We regularly update prices, price my go up or come down and only those prices will be charged which are shown on our website at the time of ordering. In case of any doubt please confirm the prices before placing an order.
Whilst every effort is made to ensure correct prices are displayed on our website, should a product be listed at an incorrect price due to typographical mistakes or error in pricing information from suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If you have made an electronic payment we will immediately issue a refund to your account in full. (E&OE)
All items listed on sale, on special prices, half price, clearance and bargain prices, are sold on a first come first served basis. Once the items are sold out or reserved for someone and an order is received later, we may either offer an alternative item or cancel the order and refund the amount paid for the item. We may withdraw any item from sale or special offer at any time. You may reserve any item for a very limited period if in stock or expected to be in stock by paying a non-refundable deposit. Items can not be reserved without full or part payment. Placing an order through our website does not mean contract to purchase or supply goods. You may cancel your order before shipment is made or we may decline to supply before shipment is confirmed. You will be refunded in full in this case.
Availability and Supply of Products
All products are subject to availability and may be withdrawn at any time. If for any reason we cannot supply the goods we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. We supply the goods as supplied to us by the manufacturers including accessories, manuals, user guides and we cannot be held responsible for any change effected by the manufacturers.
Product Information, Description and Images
Product Specifications, images and descriptions shown on our website are for the purpose of giving a general description of the goods and all the information is taken from suppliers, manufacturers, magazines, and other sources. We cannot guarantee the accuracy of the information. For detailed specifications please refer to the manufacturer’s website. All accessories supplied with a product are subject to upgrade or change at the manufacturer’s discretion.
Shortage and Damage
Please inspect your items on arrival. If goods arrive in a damaged condition please sign the delivery note as unchecked and immediately inform us. Damage or shortage must be notified within 2 days of receipt of goods. It is your responsibility to sign for all packages as shown on the delivery/consignment note. Any missing packages must be noted on the same consignment note before the driver leaves. To help us sort out your claim quickly, please report the damage or loss immediately by phone followed by email. We will not accept any claim for missing or damaged goods 2 days after the receipt of the goods. Please keep the original carton and packaging, We will not process a full credit without the original carton & packaging. Goods returned without original carton & packaging may get damaged in transit. We can not accept damaged goods for refund or replacement.
The courier companies we use are not insured to enter your house/premises and will therefore require your help (or other recipient) in handling any order in excess of 20kgs (large parcels).
All products supplied are covered by the terms and conditions of the manufacturer’s guarantee unless stated, for a period of 12 months from the date of invoice. This guarantee specifically excludes faults caused by accident,neglect, and misuse. In addition routine maintenance (cleaning of dirty audio/video heads etc.), consumables (styli, plug fuses, cables,batteries, etc.), cosmetic damage and tuning of channels are not covered. The full cost of the service call will be charged to your credit card account if our engineers find no mechanical or electrical fault with your product. This does not affect your statutory rights.
Free Extended Warranties
Where we offer additional free extended warranties on certain items, these warranties are provided by Domestic & General Insurance & other underwriters. The details of the cover are available on request. It normally takes minimum of 12 weeks before the policy documents are issued. If you do not receive your warranty papers 12 weeks after the delivery of the goods, please contact us and we will make sure that your policy documents are sent to you by the insurance company. Your first year warranty is always with the manufacturer. Free extended warranties are offered only with those items which are advertised and purchased through this website. It is strongly recommended that you must register your product with the manufecturers so they have your records that you have a purchased a their product.
When manufacturers’ offer free promotional extended warranties these are subject to their terms and conditions on which we have no control. By purchasing the goods with free extended warranties you will be accepting the terms and conditions of these warranties.